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This store is managed by Bleep Stores on behalf of the Boiler Room. Bleep Stores are run by Bleep Limited.

Contact Support

Who Handles Customer Support for This Store?

BLEEP STORES support staff can assist with any issues regarding your order. You can contact them using the email support@bleepstores.com or by clicking Contact Support at the bottom of the page.

How Can I Contact the Store Owner?

You can contact the owner directly via the About page. If you have any queries regarding your purchases on the store, or products that the store sells please contact BLEEP STORES directly by emailing support@bleepstores.com.

Purchasing on Boiler Room Store

Quantity Restrictions

Sometimes products are so limited that we feel it is appropriate to restrict the number of them that customers can buy. Our aim here is to let as many people as possible get their hands on copies.

Shipping & Returns

All orders are shipped from the UK unless otherwise stated. Mail-order items are generally dispatched the next working day or the Thursday / Friday before release date if a pre-order. We do not ship on UK public holidays, orders made on a public holiday will be dispatched the next working day.

Packaging

We pay great attention to the way that orders are packed, and we try our best to get your orders to you in mint condition. We employ a dedicated team of packing staff who pack orders securely and tidily in specially made recycled cardboard cruciform. If your order arrives in an unsatisfactory condition, please get straight in touch.

Often due to items being on pre-order or due UK Post Office weight limits, we sometimes split larger orders into separate packages. Often they will arrive simultaneously, but sometimes the second package will arrive a few days later. If the order is split in this way, we mark the package Parcel 1 of 2 upwards to show that the order has been split. We will also include a note explaining this in the package.

Returns

We offer a returns policy on all physical items returned in re-saleable condition within 14 days. Contact us through our support system or email support@bleepstores.com.

Our staff will provide you with a Returns Authorisation to print out and return with your item, they will also advise how to return it to us. Please do not return items to us without contacting first, or we will not be able to trace where it has come from on arrival to us! Please note we cannot accept returns of download products.

Damages

We will do our best to replace any faulty item free of charge. Get in contact explaining what the problem is and we will promptly get back to you. We may require you to return the faulty item(s) or send us other evidence of the issue. You will be reimbursed for any return postage. Please do not return faulty items to us without contacting us first.

Pre-orders

As soon as we get information about forthcoming releases we make them available to pre-order. We ship pre-orders as soon as we are able. This is generally the Friday before release date, but for accurate information check specific release pages. Release dates sometimes change, often due to issues with manufacturing or distribution. If we receive notification from distributors or labels that this has happened, we will keep you updated.

Payment is taken for pre-orders immediately, but you are welcome to cancel your pre-order at any time before it ships. Contact support@bleepstores.com to arrange this.

Postage Prices

We try to price our postage as cheap as we can and are always looking to find new ways to make it cheaper.

You will find a variety of tracked and non tracked services, depending on your location and the goods you are purchasing. Add an item to your cart to get a postage estimate. Once you have selected a full shipping address you can select from multiple shipping options. You postage will be calculated based upon the region you are in and the weight of the goods.

Shipping Pre-Orders

Pre-orders are held until the items are made available. We provide estimates of shipping dates on the product pages and in the checkout.

To save money, you can choose to ship items in your order as soon as they are available, or hold items from your order to ship together. You can select these options on check out. When grouping shipping items together, everything will ship once the last item becomes available.

Delivery Times

UK

1st Class Royal Mail or appropriate courier company for large / heavier items. Expected delivery time 2–7 days.

USA

International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.

Europe

International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.

Rest of World

International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 days–6 weeks. Heavier packages will be sent using a ParcelForce or DHL service, these usually arrive within 48 hours of dispatch, anywhere in the world.

UK Delivery (£)

Free shipping on orders over £75, excluding downloads, postage prices and pre-orders.

International Signed For Service

We offer customers outside the UK the option of having their package sent via an International Signed For service. This requires a signature on delivery.

Please note there are some countries where the local postal provider cannot offer this service. If you doubt that this is possible in your country please check with your local provider.

When selecting shipping options we offer you the choice of services for each package we expect to send out. As pre-orders are shipped separate you must select a shipping option per pre-order. You can select a different service for each pre-order.

Couriered / Fedex Shipping

For packages leaving the UK we offer the option of having your package shipped via Fedex and other couriered services. This has the advantage of speedier shipping times and fully tracked service.

When selecting shipping options we offer you the choice of services for each package we expect to send out. As pre-orders are shipped separate you must select a shipping option per pre-order. You can select a different service for each pre-order.

Shipping Times

Europe: 1–2 Days
USA: 1–2 Days
Rest of World: 2–3 Days

In some cases we may chose to use a different shipping partner for your package. If we do this it will be an equivalent tracked, signed for service.

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